Sending Electronic Attachments on Claims

Electronic Attachments are now supported on select Payers with CompleteMD.  Please note:  your practice must be enrolled to send medical documentation electronically.

To enable Electronic Attachments on a Payer, navigate to the Payer Search screen, and click the Details icon/arrow.  From there you should see the option "Allow Electronic EDI

After enabling Electronic Attachments on the Payer, you should be able to create a claim with an electronic attachment:

• Select the account for the claim and select the Level (Primary, Secondary, etc.) that the Payer is currently active on
• Once all criteria are met, you will see the new option "File Transfer" in the Additional Documentation control.
• After selecting the "Additional Documentation" checkbox, you should be able to add additional attachments by clicking the arrow at the bottom of the control. Up to 10 attachments may be uploaded to a claim.